Last Updated: June 2026
LOCCA ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you.
We may collect the following information when you use our application:
Full name
Email address
Phone number
Profile information
Delivery address
Account credentials
Customer support communications
Our application may collect and process your location data, including:
Precise GPS location
Approximate location derived from your device or network
We collect location information to:
Provide location-based services
Display nearby stores, restaurants, or service providers
Facilitate deliveries and order tracking
Calculate delivery distances and fees
Improve service availability and user experience
Prevent fraud and enhance security
Location data may be collected while the app is in use and, where applicable, when background location permissions are granted by the user.
We collect information related to orders, purchases, payments, subscriptions, and delivery activities, including:
Order details
Payment status
Transaction history
Delivery information
We may automatically collect:
Device type and operating system
App version
IP address
Crash reports
Diagnostic and analytics data
We use collected information to:
Create and manage user accounts
Process orders and payments
Provide delivery and location-based services
Enable order tracking
Communicate important service updates
Respond to customer support requests
Improve app performance and functionality
Detect and prevent fraud, abuse, or security incidents
Comply with legal obligations
We do not sell your personal information.
We may share information with:
Payment service providers for payment processing
Delivery partners to fulfill deliveries
Service providers that assist with hosting, analytics, notifications, and customer support
Government authorities when required by law
Location information may be shared with delivery partners or service providers solely for providing delivery, navigation, and location-based services.
We retain personal information only as long as necessary to:
Provide our services
Fulfill legal obligations
Resolve disputes
Enforce our agreements
When information is no longer required, it is securely deleted or anonymized.
We implement reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.
Depending on applicable laws, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent for data processing
Disable location permissions through your device settings
Our services are not directed toward children under the age required by applicable law. We do not knowingly collect personal information from children.
Our application may integrate with third-party services such as payment gateways, mapping services, analytics providers, and notification providers. These services may collect information according to their own privacy policies.
We may update this Privacy Policy from time to time. Updated versions will be posted within the application and/or on our website. Continued use of the application after changes become effective constitutes acceptance of the revised Privacy Policy.
If you have any questions regarding this Privacy Policy or your personal data, please contact us through the support channels provided within the application.
